Here we give answer to any questions as complete as possible. If you find your question or answer not listed below please contact us by e-mail. We try to provide you with information as soon as possible.
1.1 How can I change or cancel my order?
If you want to change an order, it is best to call us or send an E-mail to [email protected] as soon as possible. We will then find the best solution. If your order at the time of cancellation is already shipped, you can return the shipment. We will deposit the amount of the invoice back excluding shipping costs.
1.2 How can I pay
We have chosen following 3 payment methods for you:
Payment in advance on one of our bank accounts. After placing the order you receive an E-mail with all payment details. After receipt of the full amount we enter the order into production.
Payment with credit card. Visa. Maestro. Mastercard.
1.3 How can I order at Sneeboer?
To place an order, select the products you would like to buy first. After you have click on 'order', you will be saked to log in to your account or create a new account.
2 Shipment and Delivery
2.1 Can I choose for a different delivery address?
Yes you can add a second address where the goods will be delivered to. For specific extra information you have the option to mention this in the box 'comments' .We will take care that the package will be deliverd at for example your work address.
2.2 How long does it take that I receive my tools?
We will send you an Order Confirmation and an estimated delivery period. All Sneeboer tools are handmade by a small team of Dutch craftsman and delivery dates can vary due to seasonal order flows. Always keep in mind that once you have received your Sneeboer tool it will last a lifetime, it's worth waiting.
We engage our express carrier Fedex to take care of the delivery of our products. You can find the tracking number in the Shipment Confirmation, allowing you to check where your package is.
Please note that we do not ship to P.O Box addresses. The tools will be at your risk when you have received them.
2.3 How much are the delivery costs?
Delivery costs vary due to weight and dimensions of the package and to which country it goes.
When you have placed an order you will see your specific delivery fee.
We ship with FedEx international. For some countries FedEx has a list of special remote places (for example islands or not easy reachable postcodes). If you are living there we would contact you for possible additional costs.
Also, since the UK is no longer part of the EU additional fees may be charged. Please see our FAQs concerning Brexit.
3.1 Can I return my order?
We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a replacement or full refund. Please inform us upfront.
Returns postage will only be refunded if the item is damaged, faulty or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return.
4.1 What has changed since the Brexit when receiving a shipment from Sneeboer?
Since the UK is no longer part of the EU different rules apply to receiving goods from the EU.
Our tools are exempt of import duties when imported into the UK. However, 20% VAT will be charged upon arrival by FedEx who will invoice you for this. We have no control over these charges. If you have further questions it is best to contact your local customs office for more information.